Terms & Conditions

Who these terms are with

FoxiBoss is a product of Elite Creators for Data and Technical Solutions Ltd. (ECZACT), a company registered in Egypt at Office (B-39-01), Property No. 15, Street 269, New Maadi, Cairo, Egypt. In these terms "we", "us" and "FoxiBoss" mean that company, and "you" means the business holding a FoxiBoss account.

Accepting these terms

By creating an account or using FoxiBoss you accept these terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

If you do not accept these terms, do not use the service.

What FoxiBoss does

FoxiBoss lets you build customer feedback surveys, publish them as links or QR codes, and read the responses grouped by branch and over time. Your customers answer on their phones without creating accounts.

We may change, add or remove features over time. Where a change materially reduces what the service does, we will give you reasonable notice.

Your account

Sign-in uses a one-time code sent to your phone or email rather than a password. You are responsible for keeping access to that phone number or mailbox secure, and for everything done through your account.

You must give accurate registration details and keep them up to date. You must be legally able to enter into a contract, and you may not use FoxiBoss where doing so would break the law that applies to you.

Tell us promptly if you believe someone else has gained access to your account.

Free trial

Every new account starts with a 7-day free trial that includes up to 100 survey credits. No payment details are needed to use it. Trial credits expire at the end of the trial whether or not you have used them, and a survey running only on trial credits stops collecting responses when the trial ends. To keep it running, attach a purchased credit.

Credits, billing and payment

FoxiBoss is sold as survey credits. One credit is one survey, bought for a fixed term — six months or one year. There are no plan tiers and no per-seat charges. The price of each credit is shown before you confirm a purchase.

A credit's term starts when you publish a survey with it, not when you buy it. Credits you have not used do not expire. Once a credit is attached to a published survey it stays with that survey for the rest of its term.

Payments are processed by Paymob. We never receive or store your card details, and we never charge you automatically: every payment is one you start yourself. Prices are in Egyptian pounds and include or exclude tax as stated at checkout.

When a purchased credit's term ends, the survey keeps collecting responses for a further 7 days so you have time to renew. If it is not renewed by then, it stops collecting responses until you attach a new credit. Your account, your data and your other surveys are not affected.

Refunds and cancellation

A credit you have bought but not yet used can be refunded in full within 14 days of the payment date, with no administrative fee. A credit counts as unused while it has not been attached to a published survey.

Once a credit has been attached to a published survey its term has started, and it is not refundable. We do not refund part of a term that is already running, unless the survey stopped working because of a fault on our side — in that case we will put it right with a refund, an extension or a replacement credit.

If you were charged twice for the same purchase, or charged for a purchase that never completed, we will refund it in full regardless of the 14-day window. Approved refunds are returned to the card that made the payment, through Paymob.

There is no subscription to cancel: nothing renews unless you choose to buy again. You can stop using the service at any time, or ask us to close your account. Doing either does not create a refund entitlement beyond the one described above.

The Refund & Cancellation Policy on this site sets this out in full, including how to make a request and how a refund reaches you. It forms part of these terms, and if the two ever differ, that policy governs refunds.

How you may use the service

You agree not to:

• Use FoxiBoss to collect data unlawfully, or to survey people who have not agreed to be surveyed.
• Ask for more personal data than your stated purpose needs, or ask for sensitive personal data through a survey.
• Send unsolicited messages, or use the service in a way that risks the reputation or availability of the messaging channels it depends on.
• Attempt to access another business's data, probe or disrupt the service, or work around its limits and protections.
• Upload unlawful, abusive or infringing content, or use the service to harass anyone.

Your responsibilities for your customers' data

The responses your surveys collect are yours. For that data you are the controller and we are your processor: you decide what to ask and what to do with the answers, and we handle it on your instructions.

That means you are responsible for having a lawful basis to collect it, for telling your customers what you will do with their answers, and for honouring their rights over that data. Our own handling is described in our Privacy Policy.

You must not use the optional phone field, or any free-text answer, to build a marketing list without the respondent's clear agreement.

Our intellectual property, and yours

FoxiBoss, its software, design and brand remain ours. These terms give you a limited, non-exclusive, non-transferable right to use the service while your account is in good standing, and nothing more.

Your survey content and your response data remain yours. You grant us only the permission needed to host, process and display that content in order to provide the service.

Availability

We work to keep FoxiBoss available and to keep your data safe, but we do not guarantee uninterrupted or error-free service. Maintenance, third-party outages and circumstances outside our control can all interrupt it.

The service is provided "as is". To the extent the law allows, we exclude implied warranties, including fitness for a particular purpose.

Limits on our liability

Nothing in these terms excludes liability that cannot lawfully be excluded.

Otherwise, and to the extent the law allows, we are not liable for lost profits, lost revenue, lost data or indirect or consequential loss. Our total liability arising out of or in connection with these terms is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Suspension and termination

We may suspend or close an account that breaches these terms or is being used unlawfully. Where circumstances allow, we will warn you first and give you a chance to put things right. While an account is suspended its surveys do not accept responses and its dashboard is read-only.

A survey whose credit has run out is not a suspension: it simply stops collecting responses after the 7-day grace, as described under Credits, billing and payment, and resumes as soon as it is renewed.

You may close your account at any time. On closure your surveys stop accepting responses. Your data is retained and then deleted as described in our Privacy Policy — export anything you want to keep before closing.

Changes to these terms

We may update these terms. The date at the top of this page shows when they last changed, and we will give reasonable notice of material changes. Continuing to use FoxiBoss after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of the Arab Republic of Egypt, and the competent courts of Cairo, Egypt have exclusive jurisdiction over any dispute arising from them.

Contact

Questions about these terms can be sent through the contact form on this site, by email to ⁨info@foxiboss.com⁩, or by call or WhatsApp message to ⁨+20 111 171 1143⁩. We answer in Arabic and English.